Refund & Returns Policy

Effective Date: 20-07-2024

Welcome to https://www.matmeup.com/ (“Website”). At Mat Me Up, we strive to provide high-quality computer desk mats for tech professionals and gamers. We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we are here to help.

1. Returns

1.1 Eligibility for Returns

To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it.
  • In the original packaging.

1.2 Return Window

You have 30 calendar days from the date you received your item to initiate a return.

1.3 Non-returnable Items

Certain items are not eligible for return, including:

  • Customized or personalized products.
  • Items purchased on final sale or with special discount codes.

2. Refunds

2.1 Refund Process

Once we receive your return, we will inspect the item and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment.

2.2 Refund Timeframe

Refunds may take up to 7-10 business days to process, depending on your payment method provider’s policies.

2.3 Partial Refunds

In certain situations, only partial refunds are granted:

  • Items with obvious signs of use.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Items returned more than 30 days after delivery.

3. How to Initiate a Return

3.1 Contact Us

To initiate a return, please contact our customer support team:

3.2 Return Instructions

Once you contact us, we will provide you with detailed instructions on how to return your item. Please do not send your item back without first contacting us.

3.3 Return Shipping Costs

  • If the return is due to our error (e.g., you received an incorrect or defective item), we will cover the return shipping costs.
  • For all other returns, you will be responsible for paying for your own shipping costs. Shipping costs are non-refundable.

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at bendila.marwa.1998@gmail.com.

5. Shipping Address for Returns

Please send your return to the following address after receiving confirmation from our customer support:
Algiers Draria

6. Additional Information

6.1 Inspection and Repackaging

Ensure that all items are packed securely to prevent any damage during the return shipping process. We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

6.2 Refund Notification

Once your return is received and inspected, we will notify you via email about the approval or rejection of your refund. If approved, the refund will be processed and a credit will automatically be applied to your original method of payment within a certain amount of days.

7. Customer Support

If you have any questions about our returns and refunds policy or need assistance with your return, please contact us:

We aim to respond to all inquiries within 24-48 hours.

8. Policy Changes

Mat Me Up reserves the right to modify or update this refunds and returns policy at any time, so please review it periodically. Changes will take effect immediately upon being posted on the website.

9. Governing Law

This refunds and returns policy shall be governed and construed in accordance with the laws of the jurisdiction in which Mat Me Up operates, without regard to its conflict of law provisions.

Thank you for shopping with Mat Me Up. We appreciate your business and are committed to ensuring your satisfaction.

By making our refunds and returns policy clear and straightforward, we aim to provide a fair and user-friendly process for both our customers and our business.